System Studies and Simulation, Inc.
Global Woman Owned Small Business
System Studies and Simulation, Inc.
615 Discovery Drive
Huntsville, AL 35806
Seaport-e Quality Assurance Program
S3 is both an ISO 9001:2000 and AS 9100 (Aerospace) Registered Company (Certificate # 6625) and operates in accordance with an established Quality Management System that is in full compliance with both ISO 9001:2000 and AS 9100 Quality Standards. Our Quality Management System provides the framework for assuring the quality of performance of all SeaPort-e Contract and Task Order Requirements, to include the performance of all Team Member Companies.
We will apply ISO 9001:2000 and AS9100 Quality Standards to establish clear metrics for the SeaPort-e contract and subsequent task order performance in order to monitor and maximize quality, while continual improving of our delivered products and systems. In adopting ISO/AS Quality Standards, we made Customer Satisfaction our number one goal and prepared Corporate Quality Objectives that define S3’s internal operational environment in terms of quality performance on awarded contracts. Our Corporate Quality bjectives directly tie our QMS to Customer requirements through the ISO/AS processes that facilitate Product/Service Realization.
We support the Corporate Quality Objectives by developing contract/task order specific quality objectives. In the case of an IDIQ Contract such as SeaPort-e, the Contract-level quality objectives support the S3 Corporate Quality Objectives, while the TO-level quality objectives are designed to support the Contract quality objectives. The SeaPort-e Contract and individual TO Quality Objectives include the appropriate metrics to measure performance against customer requirements and facilitate continuous performance and process improvement. Furthermore, S3 uses Contract/Task Order Metrics as the basis for our PM, individual TO/L, and individual employee performance criteria, which are the basis for their annual performance reviews.
As such, our ISO/AS Quality processes build quality into all aspects of TO planning, execution, management, measurement, and continuous improvement, thus ensuring S3’s ability to monitor and maximize the quality of work performed. Beginning with the receipt of the TO RFP from the Zone Contracting Officer, S3’s ISO/AS Quality Operating Procedures (QOPs) define the work, review, verification, validation, and improvement from TO development through TO closeout. The resulting benefits of our approach for implementing ISO/AS Standards at the TO level are:
- Quality standards for performance and requirements execution built into every TO.
- Measurement and review of plans and performance throughout the TO life cycle.
- Continuous improvement of our plan and performance.
- Lower risk; higher quality.
The S3 Quality Management System (QMS) provides us a clearly defined framework for performance excellence and continuous process improvement. Our Performance Metrics are synchronized with the QMS. Flowing from the Corporate Quality Objectives through the Contract and Task Order levels to individual employee performance appraisals, our Performance Metrics ensure continuity of effort, facilitate performance measurement, analysis, and improvement, and guarantee we meet or exceed Customer Requirements. Management continuously reviews contract and process performance against established metrics at all levels, culminating with the Quality Management Review (QMR) to the President/CEO of S3 at least annually. The result is a highly effective, certified, quality management framework with clearly defined procedures and metrics that continuously improves both performance and processes that facilitates and assures effective, quality support for our SeaPort-e Customers.